Refund & Cancellation Policy
What we sell
Fyreflock sells time-limited digital passes. There are no coins, credits, gifts, or virtual currency. A pass unlocks the gender filter, up to 10 interest tags, priority in the matching queue, and reconnecting with a previous match. Conversation itself is free: video chat, text chat and all 28 games cost nothing and are not part of what is sold. See what a pass buys for the full list.
| Pass | India | International |
|---|---|---|
| 1 day | ₹79 | $1.99 |
| 1 week | ₹249 | $6.99 |
| 1 month | ₹499 | $14.99 |
Prices include applicable taxes. Payments are handled by a PCI-DSS compliant Indian payment gateway supporting UPI, cards, wallets and net banking. We never see or store your card or UPI details.
Delivery
Passes are delivered instantly and automatically the moment payment is confirmed. There is nothing to ship and no waiting period. If your payment succeeded but the pass didn’t activate, that is a failed delivery and we will fix it or refund you in full (see below).
Cancellation
Passes do not auto-renew, so there is nothing to cancel. A pass simply expires at the end of its period and you are never charged again unless you choose to buy another. You keep full access until the moment it expires.
Refunds
Because a pass is a digital product delivered instantly and consumed over time, purchases are non-refundable once the pass has been activated and used. We do issue full refunds in these cases:
- You were charged more than once for the same purchase (duplicate transaction).
- Your payment succeeded but the pass was never activated on your account.
- You were charged but the service was unavailable for a sustained period during your pass.
- The charge was not authorised by you (we may ask you to verify ownership of the account and payment method).
We do not refund passes on accounts banned for breaking the House Rules, and we do not refund unused time when you choose to stop using the service.
How to request a refund
Email [email protected] within 7 days of the charge with your account email, the payment reference, the date, and what went wrong.
- We acknowledge every request within 2 business days.
- Approved refunds are issued to the original payment method within 5 to 7 business days.
- Your bank or UPI provider may take a few additional days to show the credit.
Questions
Anything unclear about a charge, contact us at [email protected]. We’d rather sort it out directly than have you dispute it with your bank.